We offer 24x7 Remote booking facility through our website(www.caritashospital.org), WhatsApp (+91 481 279 0025) and call centre (9496555300)
For walk-in patients, the tokens shall be obtained from Self Service Kiosk and Registration desks
Registration counters are located at the Main OP Block, Caritas Cancer Institute, Caritas Heart Institute, Caritas Neurosciences and Gynecology Department
For every new patient registration of patient details would be required.
If you have been registered previously, kindly quote your Registration Number, while taking an appointment.
Outpatient Visits
Selected departments offer both morning and evening outpatient services
Every outpatient seeking treatment at the hospital is registered prior to the consultation
Please ensure you reach at least 15 minutes before your scheduled appointment
Check in at the initial assessment desk/ nursing station at least 15 minutes before your scheduled time
Pharmacy
Doctors will advice your medications in the electronic records and you can collect them from the pharmacies
Four Out Patient pharmacies are located within the hospital premises: Main Pharmacy, SP pharmacy, CHI Pharmacy, and CCI pharmacy
Main Pharmacy dispenses medicine for all hospital departments.
SP Pharmacy has medicines of gastroenterology, gynecology, nephrology and pulmonology departments.
Cardiology Pharmacy has medicines of medication to cardiology and dental patients.
CCI Pharmacy gives medicines of Oncology patients.
Patients who are admitted in the hospital will receive their medicines directly in their rooms.
Laboratory Services
Caritas Lab is situated opposite administration block
Soft copy of your reports can be downloaded via WhatsApp (+91 481 279 0025), Text the number a greeting saying "Hello" for the lab results.
Print out can also be collected from the Result Counter near the lab
Doctors can see results in their systems
The result time varies depending on the test. Contact the lab staff to know about the waiting duration for results.
Imaging Services
Caritas CT scan and X-Ray are located near front desk
Additional X-Ray facility for Oncology patients are available at ground floor- Caritas Cancer Institute
The MRI scan is offered by the external service provider and is located near Caritas Cancer Institute
Caritas Pet scan is located at BC block (Booking at 9846211555)
Emergency
We provide 24×7 emergency
Once the patient is received in the Emergency department, register the patient at the registration desk
You can connect with the Public Relations Officer (8281599842) for information regarding your dear ones
Ambulance
We provide 24×7 ambulance care
Connect to our ambulance service at +91-9496555200
Air Ambulance service could be arranged upon request
Bike ambulance service also available
Critical Care Units
Immediate family may wait outside the CCI or ICU in the waiting area
The doctors will brief the relatives about the patient’s condition daily
Admissions
Once the doctor intimates the admission, go directly to the inpatient admissions counter in the front office for proceedings
If you have insurance, inform to the insurance department
Billing
Utilize your UPI apps like Gpay/PhonePe for your bill payment.
Search for biller- Caritas Hospital in your app
Settle the bill using your IP number and the bill number
Payment can be made at the reception counters
Insurance
The insurance department is located near the Caritas Chapel (administration)
The waiting period for insurance approval depends on your insurance company
Submit your insurance-related documents to the insurance department
Contact our Insurance office for further information (9446021300)
Discharge
The process of discharge starts once the patient is advised discharge by the doctor
It takes about three hours for cash paying patients
In case of Insurance covered patients the timing may be more depending on the approval received from the Insurance/TPA.
Once the medicines are ready it will be delivered to your room
Once the final bill is ready, a message giving e-payment option will be received in the registered phone number. You may use this option
Those of all who doesn’t have any e-payment facility could approach the front desk for the payment
The Nurse will hand over the discharge docket consisting of discharge summary and reports of all investigations carried out during the current admission.
Follow-up information will be provided by the nurse in-charge
In case of insurance patients, please note the original reports/discharge summary is submitted to your TPA, hence the hospital will hand over a photocopy of the same to the patient.
Patients/relatives are requested to vacate the room/bed immediately once the discharge formalities are completed.
Parking
Parking facilities are available for the patients and immediate family
Free Buggy car facility would be available for your transportation to the respective departments/blocks
Five Parking Zones are located across the campus
Vaccination Rooms
The vaccination room is located near the pediatric department
Settle the service bill at the designated bill counter
Vaccine will be given only according to doctor’s prescription
Buy the prescribed vaccine from the main pharmacy and submit to the vaccination room without delay
Blood Bank
Blood bank is near the laboratory at the ground floor near administration
Donors may fill the form while waiting
Mild refreshments are provided after donation
Use Blood App for more services
Attendant Bystanders and Visitors
Only one bystander is allowed in the room along with the patient
Show your Stay Pass to the security while entering the ward
Immediate family members can visit the patient during 2 pm – 4 pm
Please make sure visitors and bystanders follow hospital rules and regulations.