Job Description

• The Manager/Assistant Manager of International Patient Relations plays a crucial role in facilitating the medical journey of international patients, from initial inquiry to post-treatment follow-up.
• This role requires strong communication and interpersonal skills to effectively liaise with patients, healthcare professionals, and external stakeholders.
• Attention to detail and organizational skills are essential for managing multiple patient cases simultaneously and coordinating various aspects of their care.
• The Manager/Assistant Manager must demonstrate cultural sensitivity and adaptability to accommodate the diverse needs and preferences of international patients.
• This position may involve occasional travel to attend international conferences, networking events, or patient outreach activities.

Key Responsibilities

• Develop and implement strategies to attract and retain international patients.
• Serve as a primary point of contact for international patients, addressing their inquiries and concerns.
• Coordinate all aspects of international patient care, including scheduling appointments, coordinating medical treatment plans, and arranging travel logistics.
• Collaborate with healthcare providers, administrative staff, and external partners to ensure seamless patient experience.
• Maintain accurate records of international patient interactions and outcomes.
• Monitor and evaluate international patient satisfaction levels and implement improvements as needed.
• Stay updated on international healthcare trends, regulations, and cultural considerations.

Preferred Skills

• Excellent communication and customer service skills.
• Strong organizational and multitasking abilities.
• Cultural competence and sensitivity to diverse backgrounds.
• Problem-solving and decision-making skills.
• Proficiency in a second language (e.g., Spanish, Mandarin, Arabic) may be advantageous, depending on the patient demographics served.
• Familiarity with international healthcare regulations and medical tourism industry trends.
• Experience in healthcare administration, patient services, or international relations is desirable.

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